Job Information
WTW SCOM Engineer * in Thane, India
Summary:
The SCOM Engineer will be responsible for the design, implementation, configuration, and maintenance of SCOM infrastructure to monitor and manage the health, performance, and availability of IT systems and applications. The ideal candidate will have strong technical skills in Microsoft technologies, particularly SCOM, and possess a proactive approach to monitoring and troubleshooting IT environments.
Daily Activities:
Proactive Monitoring and Issue Resolution: SCOM engineers ensure the continuous monitoring of IT systems and applications, allowing them to identify potential issues before they escalate into critical problems. This proactive approach helps minimize downtime, improves system reliability, and enhances overall productivity.
Optimized Performance and Availability: By monitoring key performance indicators and system health metrics, SCOM engineers help optimize the performance and availability of critical IT resources. They can identify and address performance bottlenecks, resource constraints, and configuration issues, ensuring that systems meet business demands efficiently.
Cost Reduction through Efficiency: SCOM engineers play a crucial role in optimizing IT operations and resource utilization. By identifying areas for improvement, streamlining processes, and automating routine tasks, they help organizations reduce operational costs and achieve higher ROI on IT investments.
Enhanced Security and Compliance: SCOM enables organizations to monitor IT infrastructure for security threats, vulnerabilities, and compliance violations. SCOM engineers configure monitoring rules and alerts to detect unauthorized access, abnormal behavior, and security policy violations, helping to maintain a secure and compliant IT environment.
Data-Driven Decision Making: SCOM provides valuable insights into IT system performance, availability, and trends through dashboards, reports, and analytics. SCOM engineers leverage this data to support informed decision-making by IT and business stakeholders, enabling them to prioritize investments, allocate resources effectively, and mitigate risks.
Improved Customer Experience: By ensuring the reliability and availability of critical services and applications, SCOM engineers contribute to a positive customer experience. Reduced downtime, faster incident resolution, and proactive problem management lead to higher customer satisfaction and loyalty.
Business Continuity and Disaster Recovery: SCOM engineers help organizations build resilience against IT outages and disasters by monitoring critical systems, identifying single points of failure, and implementing redundancy and failover mechanisms. This ensures business continuity and minimizes the impact of disruptions on operations and revenue.
Compliance with Service Level Agreements (SLAs): SCOM enables organizations to monitor and report on SLA metrics such as uptime, response time, and service availability. SCOM engineers ensure that IT systems meet SLA requirements and service commitments, helping organizations maintain trust and credibility with customers and stakeholders.
Capacity Planning and Resource Optimization: SCOM engineers analyze performance metrics and usage trends to forecast future resource requirements and plan for capacity upgrades or optimization efforts. This proactive approach helps organizations scale their IT infrastructure efficiently to support business growth and evolving demands.
Continuous Improvement and Innovation: SCOM engineers continuously seek opportunities to enhance monitoring capabilities, improve operational efficiency, and adopt emerging technologies and best practices. Their efforts drive innovation, agility, and competitiveness, positioning the organization for success in a rapidly evolving digital landscape.
Business Value:
Proactive Monitoring and Issue Resolution: SCOM engineers ensure the continuous monitoring of IT systems and applications, allowing them to identify potential issues before they escalate into critical problems. This proactive approach helps minimize downtime, improves system reliability, and enhances overall productivity.
Optimized Performance and Availability: By monitoring key performance indicators and system health metrics, SCOM engineers help optimize the performance and availability of critical IT resources. They can identify and address performance bottlenecks, resource constraints, and configuration issues, ensuring that systems meet business demands efficiently.
Cost Reduction through Efficiency: SCOM engineers play a crucial role in optimizing IT operations and resource utilization. By identifying areas for improvement, streamlining processes, and automating routine tasks, they help organizations reduce operational costs and achieve higher ROI on IT investments.
Enhanced Security and Compliance: SCOM enables organizations to monitor IT infrastructure for security threats, vulnerabilities, and compliance violations. SCOM engineers configure monitoring rules and alerts to detect unauthorized access, abnormal behaviour, and security policy violations, helping to maintain a secure and compliant IT environment.
Data-Driven Decision Making: SCOM provides valuable insights into IT system performance, availability, and trends through dashboards, reports, and analytics. SCOM engineers leverage this data to support informed decision-making by IT and business stakeholders, enabling them to prioritize investments, allocate resources effectively, and mitigate risks.
Improved Customer Experience: By ensuring the reliability and availability of critical services and applications, SCOM engineers contribute to a positive customer experience. Reduced downtime, faster incident resolution, and proactive problem management lead to higher customer satisfaction and loyalty.
Business Continuity and Disaster Recovery: SCOM engineers help organizations build resilience against IT outages and disasters by monitoring critical systems, identifying single points of failure, and implementing redundancy and failover mechanisms. This ensures business continuity and minimizes the impact of disruptions on operations and revenue.
Compliance with Service Level Agreements (SLAs): SCOM enables organizations to monitor and report on SLA metrics such as uptime, response time, and service availability. SCOM engineers ensure that IT systems meet SLA requirements and service commitments, helping organizations maintain trust and credibility with customers and stakeholders.
Capacity Planning and Resource Optimization: SCOM engineers analyse performance metrics and usage trends to forecast future resource requirements and plan for capacity upgrades or optimization efforts. This proactive approach helps organizations scale their IT infrastructure efficiently to support business growth and evolving demands.
Continuous Improvement and Innovation: SCOM engineers continuously seek opportunities to enhance monitoring capabilities, improve operational efficiency, and adopt emerging technologies and best practices. Their efforts drive innovation, agility, and competitiveness, positioning the organization for success in a rapidly evolving digital landscape.
Role:
Design and Deployment : Design, deploy, and configure SCOM infrastructure components, including management servers, agents, management packs, and notification channels, to meet monitoring requirements and ensure optimal performance.
Monitoring Configuration : Define and configure monitoring rules, thresholds, and alerts in SCOM to monitor the health, performance, and availability of servers, applications, databases, and network devices.
Management Pack Development : Develop custom management packs or customize existing management packs in SCOM to monitor specialized applications, services, or infrastructure components not covered by out-of-the-box management packs.
Dashboard and Report Development : Create custom dashboards and reports in SCOM to provide insights into IT system performance, availability, and trends, enabling stakeholders to make informed decisions and identify areas for optimization.
Troubleshooting and Issue Resolution : Monitor SCOM alerts and notifications, investigate and troubleshoot issues related to system performance, availability, and configuration, and implement appropriate solutions to resolve problems and minimize downtime.
Capacity Planning and Performance Optimization : Analyze performance metrics and trends collected by SCOM to identify capacity constraints, performance bottlenecks, and areas for optimization, and collaborate with other IT teams to implement proactive measures to enhance system performance.
Integration with ITSM and Automation : Integrate SCOM with IT Service Management (ITSM) systems and automation tools to streamline incident management, change management, and problem resolution processes, and automate routine monitoring and remediation tasks.
Compliance and Security Monitoring : Configure SCOM to monitor and report on compliance with IT security policies, regulatory requirements, and industry standards, and implement monitoring controls to detect and mitigate security threats and vulnerabilities.
Documentation and Knowledge Sharing : Document SCOM configurations, monitoring rules, troubleshooting procedures, and best practices, and provide training and knowledge sharing sessions to IT staff and stakeholders to promote effective use of SCOM and enhance operational efficiency.
Continuous Improvement : Stay informed about SCOM updates, best practices, and industry trends, and proactively identify opportunities for improving SCOM monitoring capabilities, enhancing dashboards and reports, and optimizing monitoring workflows to meet evolving business needs.
Requirements:
3+ yrs experience with Microsoft System Center Operations Manager
Design, Deploy, Review, and Assess the Health of monitored systems
Troubleshoot issues with systems and agents.
Tune and optimize for the most performance.
Implement new management packs.
Assist in the development of custom management packs.
Participate in client questionnaires and regular auditing activities
Participate on-call rotation
Resolution of ServiceNow changes, Incidents, problem Tasks and Requests