Job Information
WTW Lead Associate_Corporate Risk Broking China_Surety in Beijing, China
The Role:
Manage a book of surety business in China, with expectations to grow the book year over year
Client Service Specialist in Surety performs the essential functions related to the servicing and retention of contract and commercial surety account.
Manage day-to-day needs for clients, including bond requests, billing issues, bond close-outs with the support of the service team
Ability to understand and interpret the information presented in a bond request
Assist with resolution of client/carrier accounting issues
Responsible for representing our clients' best interests with the surety market
Responds to clients' needs and questions relating to account bond program Support other surety offices as needed or assigned
Research and compile answers to client policy and coverage questions
Initiate relationships with and communicate with client decision makers and insurer personnel
Identify, compile and manage information regarding account renewal and cross-sell opportunities
Regularly contact existing clients to ensure quality service is being delivered and client retention rates are maintained.
Manage all client deliverables and delivery within mandated timeframes
Develop program design and final proposals for clients
Resolve client, carrier and/or vendor accounting issues, including collections, discrepancies, fee arrangements, billing contracts
Review proposed renewal with client and obtain Consent to Bind and Consent to Compensation
Ensure Willis Towers Watson Excellence Model (WTWEM) compliance is followed
Accountable for Monthly Accounts Receivable review/collection
Maintain accurate client data base and sales pipeline
The Requirements:
8+ years of commercial property and casualty client management experience, surety or banking background is a plus.
Proven insurance industry experience related to servicing middle market and large risk managed accounts
Knowledge of Insurance and/or Brokerage business
Strong technical knowledge of product area and industry
Ability to provide consultation and expert advice to management on risk management issues
Ability to focus on delivering exceptional cline service while working in a fast paced, high volume environment with minimal supervision
Strong analytical and critical thinking skills
Excellent verbal and written communication skills
Interpersonal skills, including relationship-building skills with clients and co-workers
Ability to work independently and self-motivated
Ability to work in a team setting
Ability to multi-task and work in a fast paced environment
Strong customer service skills
Strong presentation skills
Equal Opportunity Employer